Refund policy


Last Updated: [2026]

At DopeKart, we want you to be happy with your purchase. If there is a problem with your order, we are here to help.

1. Return Window

You can request a return within 7 days of receiving your order.

The product must be:

  • Unused and in original condition

  • Returned with original packaging, tags and accessories

  • Not damaged due to misuse

  • Not altered or modified

2. What Can Be Returned?

You can request a return if:

  • You received a wrong product

  • The product is damaged

  • The product is defective

  • The product is missing parts or accessories

  • The product is not as described on our website

For eligible products, returns may also be accepted if you simply change your mind, provided the product remains unused and in its original condition.

3. How to Request a Return

Simply contact us within 7 days of delivery with:

  • Order number

  • Reason for return

  • Photos/videos of the product, if required

Our support team will guide you through the return process.

4. Return Pickup

Where available, DopeKart or our delivery partner will arrange a return pickup.

Please pack the product safely and include all original accessories, tags and packaging.

5. Refund

Once we receive and inspect the returned product, we will process your refund.

Refunds are normally processed within 3–7 business days after the return is approved.

The refund will generally be made to the original payment method used for the order.

For Cash on Delivery orders, we may request your bank/UPI details to process the refund.

6. Damaged or Wrong Product

If you receive a damaged, defective or wrong product, please contact us as soon as possible, preferably within 48 hours of delivery.

We may ask for photos or an unboxing video to help us verify the issue.

7. Products That Cannot Be Returned

Some products may not be eligible for return, including:

  • Personal-use or hygiene products

  • Customized/personalized products

  • Products marked "Non-Returnable" on the product page

  • Products damaged after delivery due to misuse

  • Products returned without original accessories, tags or packaging

The return eligibility will be clearly mentioned on the product page where applicable.

8. Return Rejection

A return may be rejected if the product has been used, damaged after delivery, modified, or returned without required accessories or packaging.

9. Cancellation

You may request cancellation before your order is shipped.

Once an order has been shipped, cancellation may not be possible. In such cases, you may request a return after delivery if the product is eligible.

10. Contact Us

For return or refund assistance:

DopeKart

Phone/WhatsApp: [your phone number]